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F.A.Qs
No, everything is made-to-order. Every piece is constructed for one client only, with no repeats.
Each piece has a fixed price listed in the catalog under its PB00XX code, set in advance based on fabric, hand-finishing, and design complexity.
Start with a private consultation (in person at the Dubai atelier or remotely). Once the piece, fabric, and measurements are confirmed, a deposit is paid to begin construction, followed by fittings and final delivery.
Most pieces require 4 to 8 weeks from the first fitting, depending on construction complexity and embellishment. Rush timelines can be discussed separately.
Fittings take place privately at the Dubai atelier, or on location for clients who are unable to travel. Remote clients begin with a remote measurement consultation.
Through a standard measurement guide provided to the client, or in person at the atelier where possible.
Yes. The PB00XX catalog reflects past commissions for reference. Fully custom concepts are welcome and discussed during the initial consultation, with separate pricing.
Yes, within the atelier's available fabric range. Changes should remain aligned with the brand's visual identity — silver and charcoal.
50% of the price is paid as a deposit to begin construction, and the remaining 50% is paid before the piece is shipped.
Since each piece is custom-built to the client's measurements, returns are not accepted. Cancellation is only possible before cutting begins.
Yes, completed commissions are shipped worldwide with discreet packaging and insured courier. Import duties are the client's responsibility.
No, only garments. Footwear is not part of the service.
Yes, due to the nature of certain fabrics (such as silk and hand construction), specialized dry cleaning is recommended, and a care guide is included with every order.
Currently only through direct consultation. Presence on Ounass and Instagram Shop is under review as official distribution channels.